Following the latest government guidance we will be closed for the lockdown period. Our shop is closed and referrals and collections suspended during this time. We aren’t able to reply to messages at this time. Thank you for your continued support and patience and we will reopen as soon as we can.

Gateway Furniture Project - How to Refer


If you are an organisation or agency that supports local people in need you are eligible to make a referral into Gateway Furniture.

Once you have assessed your client’s needs you will need to email the correct referral form to you can download the direct from the link at the bottom of this page. A maximum of four core items can be requested based on the client’s needs. Please only select the number of items the client requires as this helps us to maintain stock levels to help more people. NOTE: only one white good can be selected as part of the referral.

The cost of a referral is as follows:

  • £10 to cover the cost of delivery
  • £30 for a white good
  • We are unable to arrange a delivery of the items until payment has been made.

    We also maintain a variety of small stock items that are aimed to assist people who are moving into a property with nothing; we refer to this as a ‘home starter pack’. This is things like pots and pans, crockery, cutlery, towels, blankets, curtains etc. If your client needs help in this area, please select this when you make the referral. This doesn’t count as one of the 4 core items described above and no charge will be made for these items.

    Once you have submitted the referral, via our email address it is valid for 14 days. If the client doesn’t come in during this time the referral will become invalid; only in exceptional circumstances will the referral be reactivated beyond the 14 days.

    We DO NOT contact the client to make an appointment all they need to do is come into our shop (Havelock Square, Swindon) within the drop in times and select the items (subject to stock levels) they have been referred in for:

    Drop in opening times:

    • Tuesday - 10am to 2pm
    • Wednesday - 10am to 2pm
    • Friday - 10am to 2pm

    No appointment is needed. We do have a café area where free tea, coffee and soft drinks are available. There is also a free toddler play area.

    For client data security, we do ask that clients bring a form of identification (ID) with them to complete the referral; this should ideally note their address.

    As a general principle, a client can only be referred into Gateway Furniture once within a 12 month period. If you are aware that the client has previously been referred, within 12 months, and you still wish to refer please check with us prior to making the referral.

    Direct download Emergency Referral

    Gateway Furniture

Gateway Furniture Project - Information